This is the story of Valérie is in charge of customer relations in a magazine subscription management company. She wanted to regain efficiency and better manage her priorities because, in a context where the pace was accelerating, she tended to scatter.
Valerie's managers wanted her to be able to absorb the same workload as her colleagues again.
Valérie identified 3 objectives that were validated by her managers during a collective working meeting:
* Better manage your priorities
* Improve emotional management to combat procrastination
* Develop self-esteem to regain motivation and autonom
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During the assessment, Valérie was able to measure her progress in concrete terms because we do not see ourselves progressing - I often tell my clients: "The eyes are badly made: they see well outside but not inside!"
Valérie: "I have gained in serenity, I have more self-confidence. I realize this because I have fewer questions about myself and my organization. I'm more focused on my work. I didn't realize that I had become more efficient: I even asked my manager if she hadn't given me less work!"
Its manager expresses his satisfaction: "Today, I can rely 100% on Valérie. We work with confidence, we are more in exchange and we have gained in serenity on a daily basis."
And do you know how much time Valerie has saved on a daily basis? "Oh yes, I had identified that 2 to 3 hours of work was postponed to the next day... And that's no longer the case!"
Valérie, Abomarque - Toulouse
What if you too could save 2 to 3 hours of work per day and become happy actors of collective performance in only 5 working sessions?
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Séverine MOÏCHINE, Booster of potentials
Coaching & Training in Agile Change Management